Crypto Funding

Crypto Deposits

These are the steps you need to follow to do a crypto deposit:

  1. Go to the "Funds" page;
  2. Choose the cryptocurrency you would like to deposit and click "Deposit";
  3. We will generate a unique deposit address only for you;
  4. Copy and paste (to avoid mistakes) the address into the wallet from which you would like to make the deposit or simply scan the QR code.

Wait for your deposit to get credited after the necessary network confirmations.

Please make sure that you are sending the cryptocurrency to the exact address we have generated for you. If you make a mistake, we cannot retrieve the cryptocurrency for you and you will lose your crypto deposit forever.

The time needed for cryptocurrency deposits depends on the miner fee you have paid and the transaction volume on the blockchain. Usually, your cryptocurrency deposits should be credited to your account within a few minutes to a few hours. The number of transaction confirmations needed for the different types of cryptocurrencies to become available for trading are:

  • Bitcoin – 6 confirmations;
  • Litecoin – 12 confirmations;
  • Ethereum – 30 confirmations;
  • Bitcoin Cash – 15 confirmations;

Crypto Withdrawals

The steps towards withdrawal are the following ones:

  1. Go to the "Funds" page;
  2. Choose the cryptocurrency you would like to withdraw and click on "Withdraw";
  3. Fill in the address to which you would like to send the cryptocurrency and the amount you would like to withdraw;
  4. Check whether the information is correct and click on "Confirm".

Note that if you have 2-Factor Authentication (2FA) enabled you will be prompted to insert the one-time code from your Google Authenticator or the code you received via SMS.

Please make sure that you are sending the cryptocurrency to the correct address. If you make a mistake, we cannot retrieve the cryptocurrency for you and you will lose the cryptocurrency amount forever.

Crypto Funding Limits

Depending on whether you have passed KYC verification and whether your account is a personal or a corporate one, the 24-hour crypto funding limits differ.

Unverified

  • Crypto Deposits - no limit;
  • Crypto Withdrawals - equivalent of 2 BTC;

Verified Personal

  • Crypto Deposits - no limit;
  • Crypto Withdrawals - equivalent of 5 BTC;

Verified Corporate

  • Crypto Deposits - no limit;
  • Crypto Withdrawals - equivalent of 20 BTC;

Your total daily withdrawals are recalculated to BTC at the moment of your withdrawal and compared to your account limits. Should you exceed your daily limit, your withdrawals won't be processed.

Crypto min and max deposit

No max deposit, min according to crypto:

Bitcoin 0.00100

Litecoin 0.01

Ethereum 0.01

Bitcoin cash 0.01

 

Crypto min and max withdrawal

Max withdrawal depends on verification, min depends on crypto

Bitcoin 0.005

Litecoin 0.01

Ethereum 0.01

Bitcoin cash 0.001

You need to have passed KYC Verification first. Please contact [email protected] and provide information on the reason why you would like to increase your funding limits and how much we have to raise them.

Troubleshoot Crypto Funding Problems

It takes some time for the crypto transactions to be completed. Our system requires a few confirmations, depending on the cryptocurrency. If the deposit is not credited within 1 hour after the required transaction confirmations are received, please contact us at [email protected] or via the support center through your profile. 

Please provide the following information, to help us locate your deposit:

  • The deposited amount of the cryptocurrency;
  • Link to the transaction on the blockchain (transaction ID);
  • Time of the deposit.

The deposit transaction must receive a minimum number of confirmations on the blockchain in order to be credited on your account. This can take anywhere from a few minutes to a whole day and in some rare cases, several days.

The minimum confirmations we require depend on the type of cryptocurrency:

  • Bitcoin – 2 confirmations
  • Litecoin – 6 confirmations
  • Ethereum – 30 confirmations
  • Bitcoin Cash – 6 confirmations

When you withdraw, please allow up to one hour until your transaction is posted to the blockchain.

Please pay extra attention when you deposit or withdraw cryptocurrencies. Sending the cryptocurrency to a wrong address might result in a loss of the funds. It might be possible to retrieve BTC sent to BCH address, but you need to request a manual procedure by sending us an email at [email protected] or by creating a ticket in the support system in your profile.

Should you request a manual procedure for retrieving a deposit, we charge an additional 25 EUR. If the deposit amount is below 25 EUR, we reserve the right to decline to follow up on your request.

There are a few reasons you might not be able to make cryptocurrency withdrawals; you either:

  • Are about to exceed your daily withdrawal limit OR
  • Have disabled your 2FA within the past 48 hours, therefore the withdrawals on your account are temporarily blocked. 

If the issue persists, please contact us at [email protected] or via the support center in your profile.