Global xChange OÜ ("Bitvalex") is a company incorporated under the laws of Estonia, with a registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 158/2-88, 11317, Estonia.
You acknowledge the finality of all purchases and sales of Cryptocurrency, whether they are completed or pending. Due to the nature of the Cryptocurrency transactions, they are non-refundable, irreversible and cannot be changed once submitted. The reason for this is that the Cryptocurrency prices are very volatile and are subject to constant fluctuation. Therefore, the value of the Cryptocurrency assets purchased from or sold to Bitvalex will change within moments after the completion of your purchase or sale order.
By clicking the “Buy” or “Sell” button on the Bitvalex website, you acknowledge that the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights does not apply to contracts for financial service, such as the ones Bitvalex offers to its clients.
If you end up changing your mind and wish to return the Cryptocurrency purchased on our platform or to purchase back the Cryptocurrency sold on our platform, Bitvalex would be able, at its sole discretion, to buy it back from you or sell it to you, respectively, based on the current market price (minus the service fee payable for the transaction in case Bitvalex buys Cryptocurrency back from, and plus the service fee payable for the transaction in case Bitvalex sells Cryptocurrency back to you). If you want to submit such a request, please contact us via email at [email protected].
In rare circumstances relevant solely to wire transfers made to Bitvalex, such as (i) your failure to provide the relevant Know Your Customer (KYC) documents required by Bitvalex; (ii) if you share the login data to your Bitvalex account with a third party; (iii) if you choose to cancel the order, Bitvalex reserves the right to cancel your wire transfer order. In the event Bitvalex cancels your order, if Bitvalex already received the funds from you with regards to such an order, Bitvalex will, subject to applicable laws and regulations, refund the funds in question to you.
Such a refund shall be made to the same bank account from which the funds have originated, after deduction of any cost or expense Bitvalex has incurred with regards to such a transfer, including but not limited to any wire transfer charges, currency exchange charges and/or payment processing charges. Your funds may, at Bitvalex’s sole discretion, be returned to another bank account in your name, as long as you provide us with the required documents and information to verify that the account to which the funds were requested to be refunded belongs to you.
To comply with the applicable Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF) rules and regulations or any other regulations, and to prevent prohibited conduct, all payments and information related to the aforementioned refund may be verified by Bitvalex. In such a case, Bitvalex, at its sole discretion, may request from you to provide certain documents and information, including but not limited to identification documents, copy of your credit card or bank details and/or any other proof required to affect the refund. In case you fail to provide appropriate documents or information, or in case of any doubts as to the authenticity of provided documents and information, Bitvalex shall be entitled to cease the refund procedure until you take appropriate measures, as requested.
Notwithstanding the above, Bitvalex reserves the right to cancel your order without any refund, or decline any refund request, if it suspects that you have or are engaged in, or have in any way been involved in, fraudulent or illegal activity.
Refunds will be processed without undue delay, and in any event within 7 (seven) business days from cancellation of order, subject to the requirements set forth hereinabove, and provided that you do not fail to provide Bitvalex with any information and/or documentation required in order to process the refund.