This policy is the Privacy Policy of Bitvalex. Bitvalex and its affiliates (“Bitvalex”, “we”, “us”) are committed to protecting and respecting your privacy. "Bitvalex" may also refer to the services, products, website, content or other materials (collectively, "Services") provided by Bitvalex.

This Privacy Policy applies to the Personal Information Bitvalex collects, processes and uses. We define “Personal Information” as information that identifies you as individual, such as your name, address, e-mail address, trading information and banking details.

The purpose of this Privacy Policy is to inform you of:

(i) the kinds of Personal Information we may collect about you and how it may be used;
(ii) use of information regarding IP Addresses and our use of cookies;
(iii) disclosure of Personal Information to third parties;
(iv) the transfer of your Personal Information within and outside of the European Economic Area (“EEA”);
(v) your ability to correct, update and delete your Personal Information;
(vi) the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control;
(vii) Bitvalex’ retention of your Personal Information.


Collection of information

Information provided by you

We collect information you provide directly to us. The types of information we may collect include:

(i) full name;
(ii) your photographic identification;
(iii) social security number or other government ID number;
(iv) address, city, state, country, postal code, where you reside;
(v) e-mail address;
(vi) phone number;
(vii) birth date;
(viii) banking details, including bank statement;
(ix) certain virtual currency information;
(x) any other information you choose to provide.


Information we automatically collect

When you access or use our Services, we automatically collect information about you. This information is used to provide statistical data about our users browsing actions and patterns, and does not personally identify individuals. This information may include:

(i) Log Information: the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
(ii) Device Information: information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
(iii) Exchange information: information about the exchange transactions you complete on the Bitvalex website, including the amount of virtual currency associated with an exchange transaction, the types of exchanges executed, and other transaction information.


IP Addresses

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.


Usage of cookies

We use information collected from cookies to assess the effectiveness of our Site, analyse trends, and administer the Platform. The information collected from cookies allows us to determine which parts of our Site are most visited and what difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the Platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies, and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Site.

By continuing to use our website you agree to the following cookies:

(i) Cookies that are strictly necessary to operate our website: cookies to log in, transact and otherwise use our website;
(ii) Cookies for analytical and performance purposes;
(iii) Cookies for targeting user actions;
(iv) Cookies from third parties;

We use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.

Third-party providers that we use include:

(i) Google Analytics;
(ii) Sendgrid;
(iii) Hotjar;
(iv) Google Adwords;
(v) Facebook Analytics;
(vi) Trustpilot;

How to change cookie preferences

You can choose which cookies to block or allow by changing your browser setting. If you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

We may use your personal information in order to:

(i) Verify your identity;
(ii) Process your transactions;
(iii) Inform you about trading and financing features;
(iv) Personalize your Bitvalex experience;
(v) Analyse Bitvalex website usage, and improve our website and website offerings;
(vi) Contact you about Bitvalex Services;
(vii) Respond to your questions and requests;
(viii) Provide you with information about other products or services related to those you already have purchased or about product or services we think are of interest to you;
(ix) Notify you about any changes;
(x) Provide you with news.


Disclosure of Information

Your Personal Information may be disclosed to third parties and/or legal authorities under the following circumstances/conditions:

Disclosure to third parties

We may disclose your Personal Information with third parties including:

(i) Business partners, suppliers, sub-contractors and other service providers;
(ii) Advertisers and/or advertising networks that require data in order to select and show you relevant advertisements;
(iii) Analytics and/or search engine providers that assist us in the optimization of our site.

(iv) All our third party service providers are bound by contract to protect and use our users’ Personal Information only for the purposes listed above, except as otherwise required by law.

Disclosure to legal authorities

We may share your Personal Information with law enforcement, data protection authorities, government officials, and other authorities in the following cases:

(i) If we believe disclosure is in accordance to any law, regulation or legal procedure;
(ii) If we think disclosure is needed to prevent any harm or financial loss;
(iii) If disclosure is necessary to report certain illegal activity;
(iv) To protect the rights, property or safety of Bitvalex.

(v) If we believe your actions are in violation of this Privacy Policy and/or our Terms of Use and KYC/CTF policy.


International Transfer of Personal Information

We store and process your Personal Information in data centers around the world, wherever Bitvalex’ facilities or service providers are located. As such, we may transfer your Personal Information outside of the EEA. Such transfers are undertaken in accordance with our legal and regulatory obligations.



Bitvalex may provide references and/or links to other websites. This Privacy Policy applies only to Bitvalex’ website.


Correction/Updating/Deleting of Personal Information

You may access your Personal Information whenever you want by sending us an e-mail to [email protected]. Please, have in mind that there might be a small fee in order to cover our costs for providing you the desired access.

You have the right to correct, update or delete any inaccurate and/or incorrect data by contacting us at [email protected].

The deletion or destruction requests of both your Account and Personal Information will be reviewed and processed only where this is not inconsistent with its legal and regulatory obligations.


Security of Personal Information

We use various security measures to ensure that our users’ Personal Information and accounts are protected. Part of these measures are:

(i) Password protected directories and databases;
(ii) Only authorised personnel with access to your Personal Information, who are required to treat the information as confidential;
(iii) Secure Sockets Layered (SSL) technology to encrypt and send your information across the Internet securely;
(iv) PCI Scanning to prevent your information from being hacked.


Retention of Personal Information

We retain Personal Information for as long as necessary to fulfil purposes described in this Privacy Policy, subject to our own legal and regulatory obligations. In accordance with our record keeping obligations, we will retain Account and other Personal Information for at least five years after an Account is closed.


Changes and Updates to this Privacy Policy

This Privacy Policy may be revised, modified, updated and/or supplemented at any time, without prior notice. When we make changes to this Privacy Policy, we will notify all users on our website, and make the amended Privacy Policy available on our website.