(i) the kinds of Personal Information we may collect about you and how it may be used;
(iii) disclosure of Personal Information to third parties;
(iv) the transfer of your Personal Information within and outside of the European Economic Area (“EEA”);
(v) your ability to correct, update and delete your Personal Information;
(vi) the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control;
(vii) Bitvalex’ retention of your Personal Information.
Collection of information
Information provided by you
We collect information you provide directly to us. The types of information we may collect include:
(i) full name;
(ii) your photographic identification;
(iii) social security number or other government ID number;
(iv) address, city, state, country, postal code, where you reside;
(v) e-mail address;
(vi) phone number;
(vii) birth date;
(viii) banking details, including bank statement;
(ix) certain virtual currency information;
(x) any other information you choose to provide.
Information we automatically collect
When you access or use our Services, we automatically collect information about you. This information is used to provide statistical data about our users browsing actions and patterns, and does not personally identify individuals. This information may include:
(i) Log Information: the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
(ii) Device Information: information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
(iii) Exchange information: information about the exchange transactions you complete on the Bitvalex website, including the amount of virtual currency associated with an exchange transaction, the types of exchanges executed, and other transaction information.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
Usage of cookies
We use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.
Usage of information
We may use your personal information in order to:
(i) Verify your identity;
(ii) Process your transactions;
(iii) Inform you about trading and financing features;
(iv) Personalize your Bitvalex experience;
(v) Analyse Bitvalex website usage, and improve our website and website offerings;
(vi) Contact you about Bitvalex Services;
(vii) Respond to your questions and requests;
(viii) Provide you with information about other products or services related to those you already have purchased or about product or services we think are of interest to you;
(ix) Notify you about any changes;
(x) Provide you with news.
Disclosure of Information
Your Personal Information may be disclosed to third parties and/or legal authorities under the following circumstances/conditions:
Disclosure to third parties
We may disclose your Personal Information with third parties including:
(i) Business partners, suppliers, sub-contractors and other service providers;
(ii) Advertisers and/or advertising networks that require data in order to select and show you relevant advertisements;
(iii) Analytics and/or search engine providers that assist us in the optimization of our site.
(iv) All our third party service providers are bound by contract to protect and use our users’ Personal Information only for the purposes listed above, except as otherwise required by law.
Disclosure to legal authorities
We may share your Personal Information with law enforcement, data protection authorities, government officials, and other authorities in the following cases:
(i) If we believe disclosure is in accordance to any law, regulation or legal procedure;
(ii) If we think disclosure is needed to prevent any harm or financial loss;
(iii) If disclosure is necessary to report certain illegal activity;
(iv) To protect the rights, property or safety of Bitvalex.
International Transfer of Personal Information
We store and process your Personal Information in data centers around the world, wherever Bitvalex’ facilities or service providers are located. As such, we may transfer your Personal Information outside of the EEA. Such transfers are undertaken in accordance with our legal and regulatory obligations.
Correction/Updating/Deleting of Personal Information
You may access your Personal Information whenever you want by sending us an e-mail to [email protected]. Please, have in mind that there might be a small fee in order to cover our costs for providing you the desired access.
You have the right to correct, update or delete any inaccurate and/or incorrect data by contacting us at [email protected].
The deletion or destruction requests of both your Account and Personal Information will be reviewed and processed only where this is not inconsistent with its legal and regulatory obligations.
Security of Personal Information
We use various security measures to ensure that our users’ Personal Information and accounts are protected. Part of these measures are:
(i) Password protected directories and databases;
(ii) Only authorised personnel with access to your Personal Information, who are required to treat the information as confidential;
(iii) Secure Sockets Layered (SSL) technology to encrypt and send your information across the Internet securely;
(iv) PCI Scanning to prevent your information from being hacked.
Retention of Personal Information